Terms and Conditions
Mills in Bloom - Florists in Winchester, Hampshire
TERMS AND CONDITIONS GOVERNING YOUR USE OF THIS WEBSITE.
1.1 All products on this Website (as may be varied from time to time) are available for LOCAL delivery only. SO20, SO21, SO22, SO23, SO24 Postcodes only.
1.2 Flower and plant products may be delivered in bud to ensure longer life.
1.3 Flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). Please do not eat the flowers or plants.
1.4 All products are subject to availability of seasonal flower stocks and delivery protocols. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice to the purchaser. When you select and buy online or by phone, you acknowledge this detail.
1.5 In the event that we are unable to supply or substitute all or part of your order at all, we shall notify you as soon as possible and reimburse your payment in full no later than 14 days after the intended delivery/collection date.
1.7 Products are delivered on the delivery /collection date or service selected at time of ordering.
1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order
2.1 Prices listed within Mills in Bloom Florists in Winchester. are valid for a maximum of 14 days of submitting your order.
2.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.
2.3 Except where stated product prices always exclude Mills in Bloom Florists in Winchester - Delivery.
2.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude transmission or delivery charges.
2.5 Please note that from time to time, product and delivery prices on www.millsinbloom.com may vary to those offered when ordering by phone.
2.6 If you order flowers and gifts for the same delivery address, for the same delivery date only one charge will apply.
2.7 All our prices are quoted in GBP sterling.
WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY THIRD PARTIES.
3.1 To effect delivery on the date required for Floral Arrangements, Wine, Champagne, Chocolates or Gifts - Mills in Bloom Florists in Winchester require complete and accurate details of the recipient, including a full name, address details including post code and contact telephone number.
3.2 Your order will only be processed if full payment details are given and payment cleared by the Merchant Service Provider we use. We accept payment from all major credit and debit cards and Paypal transactions, your payment is processed as soon as we receive your order, order cancelations - within our cancelations terms will incur a minimum administration charge of 3% to cover charges imposed by the Merchant Services Companies we use to process your payment.
3.3 If you are experiencing problems paying online please call us on 01962 861999 & 01962 864180 and speak with us directly. Monday to Friday 8am to 5pm.
3.4 Prices shown are valid for a maximum of 28 days of submitting your order.
3.5 Mills in Bloom Florists in Winchester will send you an email confirming your order details. This email will be sent to the email address you have supplied us with upon you registration / order placement. It will include an order reference number for future correspondence.
3.6 Incorrect details provided creates problems and delays, when placing an order ensure that you have included the full correct address and post code or the intended recipient, your daytime telephone number or mobile number and email address. We aim to complete the requested product or substitution for delivery. We are at liberty to reimburse or compensate for a failed delivery. This decision would be taken by Mills in Bloom Florists in Winchester.
3.8 BY CLICKING THE PROCEED BUTTON ON THE ONLINE ORDER FORM, ORDERING OVER THE PHONE AND VERIFYING YOUR ORDER WITH THE SECURITY NUMBERS ON THE BACK OF THE PAYMENT CARD YOU USE FOR PAYMENT -
YOU ARE CONSENTING TO BE BOUND BY OUR TERMS AND CONDITIONS.
4. DELIVERY AND CHARGES.
LOCAL DELIVERY AREAS COVERED BY Mills in Bloom Florists in Winchester. are Southampton, Eastleigh, Winchester, Basingstoke, Andover & Salisbury Post codes
4.1 All Prices include VAT but EXCLUDE our delivery charges. Same Day Local £6.95- Next Day Local £5.95 - Non-local additional £4.95. Delivery to remote rural areas will be advised of additional delivery costs.
4.2 Deliveries are not made on Sundays or Bank Holidays (Mothers Day is the only exception and subject to specific delivery charges). International Orders can not be processed by this Website please telephone for details.
4.3 We do not guarantee delivery times, the AM or PM preference is just that - a preference only. If the order is for a funeral then the item is delivered to the Funeral Directors 1-2 hours before the time given.( It is generally considered unacceptable to send funeral pieces to the home address). We will always try to adhere to preferences wherever possible.
Cancelation Policy - NEW - Consumer Rights Directive EU.
There are some goods you can't return if you simply change your mind, including:
CDs, DVDs or software if you've broken the seal on the wrapping
Perishable and other items that deteriorate rapidly such as food and FLOWERS.
Tailor-made or personalised goods.
Underwear and earrings.
5.1 The customer has the right to cancel an order without reason for Wine, Champagne and other non-perishable goods no later than seven working days later than the order date, payments made by card will incur a handling charge of 3% for our admin and to cover processing charges levied by Merchant Service Companies used to process your payment.
5.2 The customer does NOT have the right to cancel an order without reason for Perishable Bouquets and Floral Arrangements before the required delivery date, payments made by card will incur a handling charge of 3% for our admin and to cover processing charges levied by Merchant Service Companies used to process your payment.
To contact us directly call 01962 861999 & 01962 864180 Our phone lines are answered from 8.00am until 5.00pm Monday to Friday, CLOSED Saturday Sundays and Bank Holidays. Our contact address Mills in Bloom Florists in Winchester 6A Scylla Industrial Estate, Winnall Valley Road, Winchester, SO23 0LD. All our flowers are always delivered by us in our vehicles. Collections of flowers are available by arrangement only please.
Mills in Bloom Florists in Winchester. are committed to providing you with the best possible service. If you are unhappy in any way with the service you have received please contact us. If we are satisfied that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.
We agree to use all reasonable effects to ensure that Mills in Bloom Florists in Winchester. Website and Telephone Ordering is fully operational and error free, we can not guarantee this. We accept no responsibility or liability for defect or interruption to our services.
Mills in Bloom Florists in Winchester. - Never Store Card details nor do we share our Customer details with any 3rd Parties. All our payments are encrypted, processed by PAYPAL there are no additional charges applied, you do not require a PAYPAL account to do this.
Our web transactions use the current Internet Security methods and technologies to secure your details. We password protect and use encryption, fire walls are installed.